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Automated disappointment = angry chocolate eaters.

March 5, 2010

If you've indulged in a Nestle Crunch lately, you may have seen a promo code and 1-800 number inside the wrapper. If not, don't feel bad since the code is printed in a light chocolate color and difficult to see or even read unless you're paying close attention.

Didn't call the promo number? No worries – there's no promotion currently running. But do keep your wrappers and check back periodically... explains the automated voice.

Waste of time, no promo, suggestion to hoard the wrappers until the unforeseen promotion, and an automated recording.

Bad call, Nestle. That's four reasons for consumers to be annoyed and angry.

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