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A new way to peep results

April 13, 2009

If you're a marketer, you're undoubtedly trying to monetize your social media efforts. Everyone is. However, the jury is still out on how to measure the effectiveness of marketing on Facebook, Twitter, LinkedIn, et. al. Marketing experts even suggest that the ROI on social media is good only because the "I" is so small.

Could it be that we're measuring the wrong things? Social media is a social experience. Perhaps using marketing to interrupt that experience and ask people to buy our stuff just isn't a reasonable expectation. What if we accelerate the social experience rather than interrupting it? If we create a popular culture around a brand or product – or play into one that already exists – we can likely profit from giving customers a reason to participate with a brand. Increased sales will necessarily follow.

Like Peeps®. Manufacturer Just Born has practically given control of their Peeps brand to their customers – with incredible results.

• Annual Peep diorama contests are tremendously popular.

• Social media sites are helping customers extend the Peep experience.

• And the phenomenon grows more and more every spring.

Peeps even plans to launch a new line of Peeps flavored lip balms – quite a coup for an inexpensive marshmallow candy that lacks a big marketing budget. Could their success be the result of enabling a popular culture? Of creating an authentic idea that customers can embrace? We think so.

Especially because we've already seen what happens when a brand name shuns the social experience.

Give 'em what they want - individualized media

April 9, 2009

A battle is raging in consumer living rooms thanks to frequent additions in consumer screen options. Xbox complicated the mix by offering Netflix Watch Instantly, which enables consumers to stream TV shows and movies through their gaming console.

More than 100 ad campaigns will be featured on Xbox LIVE in the 2009 fiscal year ending June 30. Ads that won't be muted or skipped over. This offering opens up a new audience to marketers – one that is likely to increase.

Consumer demand for individualized media has grown with the Internet, TiVo, Hulu, and now Xbox LIVE. As consumers take media into their own hands, marketing platform opportunities will continue to expand. That means marketers will have the chance to create content that consumers will choose to participate in, such as the "Play and Win" promotion on Xbox LIVE sponsored by Honda.

And when something interests them, consumers are willing to actively participate. Consider how AMC reaped the benefits of this phenomenon when they finally embraced the fans who created Twitter accounts for characters of Mad Men.

As individualized media is welcomed, consumers may actually embrace marketing that is personally relevant. And that bodes well for marketing.